Returns Policy

30-Day Money-Back Guarantee

At Resilience Forge, we stand behind the quality of our products.

We offer a 30-day money-back guarantee, which means you have 30 days after receiving your order to request a return if you are unsatisfied for any reason.

Customers are responsible for return shipping costs. 

To be eligible for a return:

• The item must be purchased directly from our website
• You must provide proof of purchase (order number or receipt)

How to Start a Return

To begin a return, contact us:

📧 admin@resilienceforge.io
📞 855-336-1865

Once your return is approved, we will provide instructions on how and where to send your package.

Important: Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Some items are not eligible for return, including:

• Gift cards
• Sale or clearance items

If you have questions about whether your item qualifies for return, please contact us and we’ll be happy to help.

Exchanges

We do not process direct exchanges.

The fastest way to receive a replacement is to return the original item and place a new order once the return is approved.

Refunds

We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 admin@resilienceforge.io
📞 855-336-1865